Empathy-Focused Approaches to Overcoming Rental Delinquencies

In the latest episode of The Complex, Gray Residential's Director of Property Management, Katrina Greene, sits down with Portfolio Support Specialist Bronti McClellan to discuss effective, person-centered strategies for addressing rental delinquencies and renter challenges.

In today’s multifamily housing landscape, financial hardships among renters can pose challenges to property managers. This podcast episode focuses on using empathy and understanding as a foundation for conversations with tenants facing payment difficulties.

Key Discussion Points:

How empathy can foster better communication with delinquent renters.
Practical approaches to resolving financial challenges in a human-centered way.
Strategies for creating win-win solutions that benefit both the property management team and the renter.

Listen to the full episode here:

This episode is a must-listen for property managers seeking to adopt more compassionate and effective strategies in their dealings with renters facing financial struggles.